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As a potential or current supplier to the Royal Australian Mint (Mint) you can make a procurement complaint if you are unhappy about the way the Mint has procured goods or services, or if you believe we have breached the Commonwealth Procurement Rules (CPRs).
Complaints under the Government Procurement (Judicial Review) Act 2018 (Cth)
The Government Procurement (Judicial Review) Act 2018 (JR Act) gives suppliers, and potential suppliers, the right to a judicial review of a procurement process if they believe the Mint, or a Mint official has breached the CPRs. The JR Act requires the accountable authorities of relevant Commonwealth entities to investigate complaints that are made in accordance with the JR Act (covered complaints), and to suspend procurements during the investigation of a complaint under the Act, unless a public interest certificate is published.
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Covered complaint
For a complaint to be covered by the JR Act it must be:
- In writing
- Made as soon as the supplier becomes aware of the alleged breach of the CPRs.
- In relation to procurement at or over $80,000 threshold.
- For open approaches to market, i.e. not through a panel arrangement or other existing arrangement.
- For procurement that is not exempt from Division 2 of the CPR.
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General Complaint
A general complaint can be made about any aspect of a procurement process and can relate to any procurement activity that does not satisfy the requirements for a JR Act complaint.
Procurement does not have to be suspended for general complaints.
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How to make a complaint
The best way to make a complaint is to complete the Mint’s Procurement Complaint Form and email it to the Procurement team (Procurement@ramint.gov.au). To help Mint staff prioritise the complaint, please insert: “Procurement Complaint”, if it is a general or covered complaint, your company’s name, and any reference provided by the Mint for that procurement, in the subject line. Copies of any relevant documents should be attached. If you do not use the form please ensure you provide your business name, ABN, contact details, Mint reference, complaint and evidence. Failure to provide this information could delay your complaint being investigated and the issue resolved.
When we receive your complaint the Mint will:
- acknowledge it has been received;
- investigate and work with you to resolve the issue within 10 days; and
- let you know if it will take longer.
At the end of the process you will receive written advice on the outcome of the investigation. If you are happy with the outcome, you will be asked to confirm this in writing, and consider the matter resolved.
If you are not happy with the outcome, you can raise your complaint with the Australian Government Procurement Coordinator or the Commonwealth Ombudsman. For covered complaints you can also apply to the Federal Court or the Federal Circuit and Family Court of Australia (Division 2) for an injunction. Application to the court must be made within 10 days after becoming aware of the alleged contravention of CPRs.
For more information on your obligations as a supplier when making a complaint see Procurement complaints - for business.
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Public Interest Certificate
Relevant Commonwealth entities, like the Royal Australian Mint may issue a public interest certificate where it considers that it is not in the public interest for a particular procurement process to be suspended.
Public interest certificates issued by the Royal Australian Mint
| Procurement | Date issued | Public Interest Certificate | |||
|---|---|---|---|---|---|
| Nil issued as at 30 June 2025 |