If you have not received your order within six weeks from the time you were billed, it’s likely that your parcel may have been lost in transit after being dispatch from the Mint.
Please contact us via phone: 1300 652 020 or Email: hello@ramint.gov.au and we will investigate with Auspost as to the whereabouts of your parcel. Please supply us with the following details:
- Your name
- Address (including post code)
- Daytime phone number
- Customer number
- Date you placed the order (approximate date if exact is not available)
- Date your credit card/cheque account was deducted
- A short statement confirming that you have not received the parcel
Unless otherwise stated, Retail Domestic orders will be dispatched within 10-14 working days of the order being processed.
Please see our terms and conditions on the Warranty and Returned Goods Policy.
If you purchased the Mint products from a coin dealer or Australia Post please direct your enquiry to your supplier.
From Coin Distributors. The Mint sells current issues only. For a full list of Mint-accredited dealers go to Australian Distributors or International Distributors.
From time to time the Royal Australian Mint custom mints coins that have been privately commissioned. These coins may be Australian legal tender bearing the effigy of Queen Elizabeth II or bear effigies from other countries. Please visit the Consumer Advice section to find out what you need to look out for to tell the difference between the two types.
The Royal Australian Mint produces select circulating coins to be released as part of our Roadshow events, Pop-Up events and Coin Swap Events. Visit our what's new section for more for information.