Warranty and Returned Goods Policy

We want you to be completely satisfied with your purchase and if our product does not meet your expectations, our Returns Policy identifies a preferred approach to addressing your concerns, particularly if the product is defective or faulty.

The benefits given to you by our Returns Policy either reflect our obligations to you under the Australian Consumer Law or are otherwise in addition to those rights, because your satisfaction is important to us.

This Returns Policy applies only to purchasers who are considered 'consumers' within the meaning of the Australian Consumer Law.

Returning a Product

If you wish to return a product, please do not hesitate to contact us:

Phone: 1300 652 020
Email: info@ramint.gov.au

Street address:
Royal Australian Mint
Denison Street
DEAKIN ACT 2600
Australia

Mailing address:
Royal Australian Mint
Locked Bag 31
KINGSTON ACT 2604
Australia

Proof of Purchase

In order for us to assess whether you have made a valid claim under this returns policy, you must provide the Mint with reasonable proof of purchase (including the date of purchase) of product from the Royal Australian Mint. If we cannot be satisfied that you have purchased the product from us then, under the law, we are entitled to elect whether or not to accept the product for return.

How long do I have?

Your rights under the Australian Consumer Law are not limited to a set time period. Your rights apply for the amount of time that is reasonable to expect that failure would become apparent, paying attention to the type of product, the use to which the product is likely to be put, the length of time it is reasonable for the product to be used and the amount of use reasonable for the failure to become apparent.

The type of remedy we can offer you may vary depending on how long it takes you to return the product to us.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Product Assessment

Once proof of purchase has been established, we will need to assess the product to determine the nature of the problem and how we can help you. The available remedy will depend on whether the fault amounts to a major failure.

Major Failure

We will refund the purchase price of the product if, after examining the product, we conclude that:

  • The product experienced a major failure (as defined by Australian Consumer Law), and
  • The product was returned to the Mint within a reasonable time; and
  • You have provided us with proof of purchase; and
  • You have taken reasonable care of the product and have not used it in a way it was not meant to be used

Postage costs incurred by you in returning the product from an Australian address to the Mint will be paid by the Mint. Please telephone us prior to returning the product by mail as we may be able to arrange prepayment of postage with Australia Post.

Please note that we will not refund the purchase price of a product that was damaged after you took possession for reasons not related to the failure.

Minor Failure

We are entitled to choose between providing you with a repair, replacement or refund if, after examining the product, we conclude that:

  • The product experienced a minor failure, and
  • The product was returned to the Mint within a reasonable time; and
  • You have provided us with proof of purchase; and
  • You have taken reasonable care of the product and have not used it in a way it was not meant to be used

Any cost incurred by you in returning the product to the Mint will be borne by you.

Please note that we will not provide you with a refund, repair or replacement of a product that was damaged after you took possession for reasons not related to the failure.

Changed your Mind

If you simply changed your mind the Mint will give you a refund cheque for the purchase price, less any shipping, as long as:

  • You provide clear proof of purchase (including purchase date); and
  • The product and packaging is returned in its original condition; and
  • The product is returned within 7 days of the date of purchase or if the product was purchased by mail order, the return package is postmarked within 14 days of the date of dispatch from the Mint; and
  • You return any free gifts or limited edition coins linked with the returned product
  • The product is not on the Product Exclusion List - please see below

Product Exclusion List:

  • Custom made products
  • Watches

Any cost incurred by you in returning the product to the Mint will be borne by you.

Exclusions

Subject to your non-excludable rights under Australian Consumer Law and other laws, the Mint expressly excludes any liability for consequential loss, incidental or indirect damages (including but not limited to damages for loss of business profits, business interruption and loss of opportunity) due to a defect of the product or resulting from returned products that cannot be replaced due to lack of stock.