We have a number of ways you can purchase these coins from the Mint.
The online shop allows customers to view our latest products and place an order online.
Sales enquiries and orders can be made by phoning our Sales team on 1300 652 020 (for the cost of a local call within Australia, Mon-Fri: 8:30 am to 5 pm)
To join our electronic mailing list, contact us on 1300 652 020 or email email@example.com with your name, email address and phone number.
For international customers, please visit our online shop to view our products and place an order on-line. For any enquiries you can contact us on +61 2 6202 6800 or by email at firstname.lastname@example.org. This way you are automatically added to the Mint's mailing list, ensuing that you are among the first to find out about new releases.
Please note that the Mint does not sell bullion. If you are searching for bullion you might consider contacting the Perth Mint or look for a local dealer under the 'bullion dealers' listing in the yellow pages.
Processing An Order
Please see our FAQ page on our eShop website for further details on processing an order. eshop.ramint.gov.au/faq.aspx
What If My Purchase Hasn't Arrived?
If you have not received your order within six weeks from the time you were billed, it's likely that your parcel was lost in transit after dispatch from the Mint. In this case, you will need to write a short letter to the Mint to authorise us to look into the whereabouts of your parcel. We will investigate on your behalf and let you know the results.
Our mailing address is:
Royal Australian Mint
Locked Bag 31
KINGSTON ACT 2604
Please include in your letter all the following details:
- Your name
- Address (including post code)
- Daytime phone number
- Customer number
- Date you placed the order (approximate date if exact is not available)
- Date your credit card/cheque account was deducted
- A short statement confirming that you have not received the parcel
- Your signature
HINT: When placing your next order use the ‘Registered Delivery’ option. This ensures that Australia Post won’t deliver the parcel without obtaining a signature from someone in your household, and if the parcel is lost in transit to your house it can probably be traced.
My Purchase Arrived Damaged
Please contact the Mint before returning damaged coins.
Please see our FAQ page on our eShop website for further details on damaged goods. eshop.ramint.gov.au/faq.aspx
We want you to be completely satisfied with your purchase and if our product does not meet your expectations, our Returns Policy identifies the preferred approach to addressing your concerns, particularly if the product is defective or faulty.
If you purchased the Mint products from a coin dealer or Australia Post please direct your enquiry to your supplier.
Terms & Conditions relating to lost packages when using re-direction through MyPost Delivery App.
The Royal Australian Mint is not liable for any missing customer orders sent via Australia Post, where a customer then uses the MyPost Delivery App to re-direct their order to another address or to an Australia Post Parcel Locker.