We have a number of ways you can purchase these coins from the Mint.
ONLINE - The online shop allows customers to view our latest products and place an order online.
BY PHONE - Sales enquiries and orders can be made by phoning our Sales team on 1300 652 020 (for the cost of a local call within Australia, Mon-Fri: 8:30 am to 5 pm)
BY MAIL - New and exciting coin releases are showcased through the "Mint Issue" - a free quarterly magazine, sent to our direct mailing list customers in Australia. To join our mailing list contact us on 1300 652 020 or email firstname.lastname@example.org with your name, address and phone number.
For international customers, please visit our online shop to view our products and place an order on-line. For any enquiries you can contact us on +61 2 6202 6800 or by email at email@example.com. This way you are automatically added to the Mint's mailing list, ensuing that you are among the first to find out about new releases.
Please note that the Mint does not sell bullion. If you are searching for bullion you might consider contacting the Perth Mint or look for a local dealer under the 'bullion dealers' listing in the yellow pages.
Processing An Order
From the time we receive your order it will take approximately 4-6 weeks for you to receive your purchase.
What If My Purchase Hasn't Arrived?
If you have not received your order within six weeks from the time you were billed, it's likely that your parcel was lost in transit after dispatch from the Mint. In this case, you will need to write a short letter to the Mint to authorise us to look into the whereabouts of your parcel. We will investigate on your behalf and let you know the results.
Our mailing address is:
Royal Australian Mint
Locked Bag 31
KINGSTON ACT 2604
Please include in your letter all the following details:
- Your name
- Address (including post code)
- Daytime phone number
- Customer number
- Date you placed the order (approximate date if exact is not available)
- Date your credit card/cheque account was deducted
- A short statement confirming that you have not received the parcel
- Your signature
HINT: When placing your next order use the ‘Registered Delivery’ option. This ensures that Australia Post won’t deliver the parcel without obtaining a signature from someone in your household, and if the parcel is lost in transit to your house it can probably be traced.
My Purchase Arrived Damaged
Please contact the Mint before returning damaged coins.
If you purchased your collector coins directly from the Mint you can send them back within 3 months with your picking slip and a letter explaining what is wrong with them. The Mint will investigate and contact you as soon as possible.
We want you to be completely satisfied with your purchase and if our product does not meet your expectations, our Returns Policy identifies the preferred approach to addressing your concerns, particularly if the product is defective or faulty.
If you purchased the Mint products from a coin dealer or Australia Post please direct your enquiry to your supplier.