Royal Australian Mint Agency Multicultural Plan 2013 - 2015 is available in HTML and also as a PDF
Multicultural Access and Equity Policy - Respecting diversity. Improving responsiveness.
- Our vision for Multicultural Access and Equity Policy
- Our Agency
- Our AMP
- Leadership
- Engagement
- Performance
- Responsiveness
- Openness
Royal Australian Mint
This Agency Multicultural Plan:
- Is an individual agency plan under the Treasury portfolio
Our vision for Multicultural Access and Equity Policy
To ensure that all our visitors, clients and stakeholders have access to essential information and services to meet their needs and to ensure we participate in a socially inclusive society in which everyone feels they have the opportunity to participate fully in in the cultural aspects of Australia’s National Coin Collection and the historical significance of Australian coins.
The Royal Australian Mint has been the sole supplier of Australian circulating coin requirements since 1983. Since 2011-2012 the Mint has also continued to produce circulating coin for other countries. It produces a range of high quality collector coins and a number of Australian medals and awards as well as tokens and medallions for domestic and overseas customers. The Mint is also a major tourist attraction which delivers an education program through the Mint visitors centre, promoting the cultural and historical significance of coin. We are the custodians and maintain the National Coin Collection.
Our core business is to produce cost efficient circulating coins for Australia.
Our agency is committed to educate and involve our culturally and linguistically diverse society on the historical significance of coins and and the development and design of future commemorative collector coins to mark significant events such as Centenary of ANZAC and the Year of the Dragon.
Our AMP will support our business by creating a structure to enhance and improve our responsiveness to Australia’s cultural and linguistic diversity. It will support staff in considering multicultural access and equity principles that best respond to our customers aand our community.
Ross MacDiarmid – The Royal Australian Mint Chief Executive Officer
Our working group comprises of:
- Senior Management Team
- HR Manager
- Communications Manager
Through our AMP we aim increase our awareness and of the needs of our customers and stakeholders to ensure equity in service delivery, across our business.
Focus area/s (optional)
The Focus areas for the Mint will be:
- Leadership
- Responsiveness
1. Leadership
Leadership is important in ensuring commitment to The Mint’s AMP from the CEO down through the organisation. This is important as it sends a clear message through the Senior Management team down to staff that the purpose and objectives are important to the organisation. It also ensures a more consistent approach in conducting business and considers ways in which to embed these principles and practices in our day to day work |
Minimum obligations
- Executive accountability: Department or agency to assign a Senior Executive Officer to be responsible for implementation of multicultural access and equity obligations.
- Department or agency commitment: Department or agency leadership to ensure that staff understand and are committed to multicultural access and equity implementation.
|
Action |
Responsibility |
Timeline |
Target |
1.1 |
Executive accountability The Mint will appoint a Multicultural Champion to be responsible for implementation of the policy obligations. |
Senior Management Team (SMM) |
July 13 |
HR Manager appointed |
1.2 |
Department or agency commitment AMP working group to be set up, comprising a Senior Manager and a group of cultural and linguistically diverse team leaders to support the sponsor in implementation and delivery of the AMP. CEO and working group considering how best to include multicultural access and equity into strategic planning and service delivery. |
HR Manager
SMM |
August 13 |
Working group established within timeframe.
Inclusion in Strategic Planning calendar |
1.3 |
Other actions (optional) Develop internal communications strategy to promote AMP awareness with staff clients and external stakeholders. |
Communications Manager |
August 2013
|
Develop communication strategy for life of plan. Ongoing – AMP outcomes |
2. Engagement
Effective engagement assists us to better understand diversity and needs of our stakeholders and clients and who our work impacts. It helps us build relationships, mitigates risks and increases peoples understanding of our work and how it relates to our culturally and linguistically diverse community. |
Minimum obligations
- Stakeholder engagement: Department or agency to have an engagement strategy to understand culturally and linguistically diverse communities’ interactions with department or agency.
- Language and communication: Department or agency to have a language and communication plan for culturally and linguistically diverse communities, including on the use of languages other than English and incorporating the use of interpreters and translators.
|
Action |
Responsibility |
Timeline |
Target |
2.1 |
Stakeholder engagement Review Mint stakeholder engagement plan to ensure relevance to our culturally and linguistically diverse stakeholders and our international and national clients and include reference to the AMP. |
Communications Manager
|
January 14
|
Stakeholder engagement plan reviewed and updated
|
|
Facilitate a focus group of our diverse staff to identify key diverse groups that engage with the Mint |
HR Manager |
December 13 |
Establish discussions with staff |
|
Engage with stakeholders on options to better support the diversity of our clients with particular focus on school and tourist groups, international Mints and culturally and linguistically diverse community groups. |
Communications and HR Managers |
May 14 |
Establish discussions with stakeholders regarding needs of CALD clients |
|
Undertake a stakeholder analysis to better understand who our culturally and linguistically diverse clients and stakeholders are and their needs and expectations. |
HR Manager and Business Development |
Jun 14 |
Develop a list of key CALD stakeholders for future liaison/consultation |
2.2 |
Language and communication Develop and implement a language and communication plan |
Communications and Education Sections |
August 14 |
Plan being developed and will be implemented within required timeframe |
|
Develop policy on using translators and interpreters |
Communications and Education Sections |
August 14 |
Translator policy and scripts to be developed and implemented within timeframes |
|
Agency to review key publications to ensure easy to understand, relevant and translated into appropriate languages where required. |
Marketing Branch |
March 15 |
Establish need for additional targeted translations or material in other formats to address client diversity |
|
Review website and online services to identify any additional measures required to support access by CALD stakeholders and clients |
Marketing Branch |
March 15 |
Establish need for additional measures to assist CALD stakeholders and clients |
2.3 |
Other actions (optional) Consideration be given to appropriate CALD publications/communication channels when conducting any formal advertising campaign activities. |
Marketing Branch |
February 14 |
Documentation for advertising updated to reference the need to include CALD stakeholders and clients |
|
Review Mint media policy to ensure inclusion of CALD stakeholders and clients |
Marketing Branch |
August 14 |
Investigate options and budget implications |
3. Performance
It is important for the Mint to know if the AMP has been successful, what actions have been met and where we need to focus in the future. Allows for the realigning of resources and influences future priorities for the agency. |
Minimum obligations
- Performance indicators and reporting: Department or agency to develop a set of KPIs relating to engagement with, or outcomes of services to, culturally and linguistically diverse clients.
- Feedback: Department or agency to have arrangements in place to ensure affected culturally and linguistically diverse communities are able to provide feedback on department or agency multicultural access and equity performance.
|
Action |
Responsibility |
Timeline |
Target |
3.1 |
Performance indicators and reporting Undertake to develop a reporting framework, implementing KPIs to report on performance against AMP. |
All
|
January 14
December 14 |
Discussions regarding KPI establishment and ongoing measurement as part of Mint Strategic and Operational Plans
Reporting framework developed and implemented |
|
Analyse ways to increase and improve data collection in relation to CALD clients and stakeholders |
All |
August 14 |
Report on options to be prepared for consideration |
3.2 |
Feedback Review Mint complaints and feedback mechanisms to ensure accessibility and appropriateness for CALD stakeholders |
Marketing Branch |
December 13 |
Report on review and options identified |
|
Explore additional avenues to raise the awareness of existing feedback mechanisms to CALD clients and stakeholders |
Marketing Branch |
December 13 |
Communication strategy developed and implementation commenced |
3.3 |
Other actions (optional) Give consideration to reviewing client satisfaction feedback mechanism from CALD clients and stakeholders |
Communications Section |
August 14 |
Review underway. |
4. Capability
To ensure that Mint staff and contractors have an awareness of our diverse stakeholder and client base and consider ways in which we can improve access to information and services in order to equip us to focus on improving the delivery of appropriate and effective services to all stakeholder and client groups. |
Minimum obligations
- Cultural competency: Department or agency to have training and development measures to equip staff with cultural competency skills.
- Research and data: Department or agency to collect ethnicity data on the culturally and linguistically diverse groups with which the department or agency engages and to which it delivers services directly or indirectly.
|
Action |
Responsibility |
Timeline |
Target |
4.1 |
Cultural competency Consider relevance of implementing a cultural competency training package to equip staff with skills suitable to their roles |
HR |
September 14
December 14 |
100% staff to complete the DIAC eLearning package
Cultural awareness training included in induction package |
|
Mint to seek input from CALD staff into the AMP |
Working Group |
January 14 |
Request to staff to participate and to provide feedback on cultural awareness requirements |
4.2 |
Research and data Mint to research ways to build on collection of ethnicity data for clients |
Communications Section and HR |
August 14 |
Current collection methods maintained and research into improved documentation for future consideration |
|
Mint to regularly analyse ethnicity data and use information to inform development of products and improve service delivery
|
SM Team /HR / Communications Section |
December 14 |
Regular review and update on ethnicity data included as part of reporting framework |
4.3 |
Other actions (optional) Mint to continue to promote diversity events such as Harmony Day and other significant multicultural events to ensure recognition of diverse staff and clients in keeping with the Mint Diversity Plan |
HR |
Annually |
In accordance with the Diversity Plan |
|
Mint to review relevance of the use of bilingual staff for interpretation and service delivery |
Working group |
January 14 |
Continued use of multilingual staff to assist with engagement of CALD stakeholders and clients |
The Mint is committed to excellence in service delivery and strives to ensure our services and information are easily accessible to our diverse client base. The Mint has measures in place to invite feedback from clients and stakeholders and the development and implementation of the AMP will assist to review and enhance if needed our approach to effectively support our CALD stakeholders and clients. |
Minimum obligations
- Standards: Any whole-of-government standards and guidelines developed by the department or agency must address multicultural access and equity considerations.
- Policy, program and service delivery: Provision to ensure that policies, programs, community interactions and service delivery (whether in-house or outsourced) are effective for culturally and linguistically diverse communities.
- Outsourced services: Where relevant, provision for incorporation of multicultural access and equity requirements into contracts, grant agreements and related guidance material of which the department or agency has carriage.
|
Action |
Responsibility |
Timeline |
Target |
5.1 |
Standards The Mint will promote awareness of and compliance to relevant Australian Government standards and guidelines. |
Communications Section
Communications Section
|
January 14
January 14 |
AMP will be on the website and included in Mint Annual Report
Mint will review Government advertising standards and data collection information to ensure compliance |
5.2 |
Policy, program and service delivery The Mint will develop a process to periodically review programs and service delivery to ensure needs of all stakeholders and client, including those from CALD backgrounds, are taken into account. Where needed, action is identified and implemented to better meet the needs of stakeholders and clients. |
All |
September 14 |
Periodic review of programs and services to be developed. |
5.3 |
Outsourced services The Mint will review and ensure compliance with DoFD procurement guidelines and any updates in relation to CALD clients.
The Mint to review contract clauses/provisions to ensure inclusion of CALD |
Finance and Logistics Branch
Finance and Logistics Branch |
August 14
August 14 |
Review of Procurement Guidelines and agency contracts to be undertaken and relevant changes to be made
|
5.4 |
Other actions (optional)
|
|
|
|
6. Openness
The Mint will endeavour to ensure public confidence and set expectations through the AMP. It will allow for transparent service delivery and will advise stakeholders and clients of our standards and obligations. The AMP will ensure accountability and equity of services. |
Minimum obligations
- Publishing: Department or agency to publish AMPs on department or agency websites and performance reports against KPIs for culturally and linguistically diverse clients in department or agency annual reports.
- Data: Department or agency to make culturally and linguistically diverse data available to other departments or agencies and the public.
|
Action |
Responsibility |
Timeline |
Target |
6.1 |
Publishing Publish AMP on website
Meet reporting requirements for the Mint Annual Report and other mandatory reporting obligations |
SPM Branch
All |
August 13
Annually |
Report to be published Reporting requirements to meet timeline |
6.2 |
Data The Mint will review integrity of ethnicity data and determine the most effective means of sharing
Data collection in accordance with ABS guidelines |
HR Branch / Communications Section
HR Branch / Communications Section |
August 14
August 14 |
Integrity of data being assessed
Collection of data to meet ABS guidelines |
6.3 |
Other actions (optional)
|
|
|
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