Agency Multicultural Plan 2013 - 2015

Royal Australian Mint Agency Multicultural Plan 2013 - 2015 is available in HTML and also as a PDF

Multicultural Access and Equity Policy - Respecting diversity. Improving responsiveness.

Royal Australian Mint

This Agency Multicultural Plan:

  • Is an individual agency plan under the Treasury portfolio

Our vision for Multicultural Access and Equity Policy

To ensure that all our visitors, clients and stakeholders have access to essential information and services to meet their needs and to ensure we participate in a socially inclusive society in which everyone feels they have the opportunity to participate fully in in the cultural aspects of Australia’s National Coin Collection and the historical significance of Australian coins.

Our Agency

The Royal Australian Mint has been the sole supplier of Australian circulating coin requirements since 1983.  Since 2011-2012 the Mint has also continued to produce circulating coin for other countries.  It produces a range of high quality collector coins and a number of Australian medals and awards as well as tokens and medallions for domestic and overseas customers.  The Mint is also a major tourist attraction which delivers an education program through the Mint visitors centre, promoting the cultural and historical significance of coin.  We are the custodians and maintain the National Coin Collection.

Our core business is to produce cost efficient circulating coins for Australia.

Our agency is committed to educate and involve our culturally and linguistically diverse society on the historical significance of coins and and the development and design of future commemorative collector coins to mark significant events such as Centenary of ANZAC and the Year of the Dragon.

Our AMP will support our business by creating a structure to enhance and improve our responsiveness to Australia’s cultural and linguistic diversity.  It will support staff in considering multicultural access and equity principles that best respond to our customers aand our community.

Our AMP

Ross MacDiarmid – The Royal Australian Mint Chief Executive Officer

Our working group comprises of:

  • Senior Management Team
  • HR Manager
  • Communications Manager

Through our AMP we aim increase our awareness and of the needs of our customers and stakeholders to ensure equity in service delivery, across our business.

Focus area/s (optional)

The Focus areas for the Mint will be:

  • Leadership
  • Responsiveness

 1. Leadership

Leadership is important in ensuring commitment to The Mint’s AMP from the CEO down through the organisation.  This is important as it sends a clear message through the Senior Management team down to staff that the purpose and objectives are important to the organisation.  It also ensures a more consistent approach in conducting business and considers ways in which to embed these principles and practices in our day to day work

Minimum obligations

  1. Executive accountability: Department or agency to assign a Senior Executive Officer to be responsible for implementation of multicultural access and equity obligations.
  2. Department or agency commitment: Department or agency leadership to ensure that staff understand and are committed to multicultural access and equity implementation.

 

Action

Responsibility

Timeline

Target

1.1

Executive accountability

The Mint will appoint a Multicultural Champion to be responsible for implementation of the policy obligations.

 

Senior Management Team (SMM)

 

July 13

 

HR Manager appointed

1.2

Department or agency commitment

AMP working group to be set up, comprising a Senior Manager and a group of cultural and linguistically diverse team leaders to support the sponsor in implementation and delivery of the AMP.

CEO and working group considering how best to include multicultural access and equity into strategic planning and service delivery.

 

HR Manager

 

 

 

SMM

 

August 13

 

Working group established within timeframe.

 

Inclusion in Strategic Planning calendar

1.3

Other actions (optional)

Develop internal communications strategy to promote AMP awareness with staff clients and external stakeholders.

 

Communications Manager

 

August 2013

 

 

Develop communication strategy for life of plan.

Ongoing – AMP outcomes

2. Engagement

Effective engagement assists us to better understand diversity and needs of our stakeholders and clients and who our work impacts.  It helps us build relationships, mitigates risks and increases peoples understanding of our work and how it relates to our culturally and linguistically diverse community.

Minimum obligations

  1. Stakeholder engagement: Department or agency to have an engagement strategy to understand culturally and linguistically diverse communities’ interactions with department or agency.
  2. Language and communication: Department or agency to have a language and communication plan for culturally and linguistically diverse communities, including on the use of languages other than English and incorporating the use of interpreters and translators.

 

 

Action

Responsibility

Timeline

Target

2.1

Stakeholder engagement

Review Mint stakeholder engagement plan to ensure relevance to our culturally and linguistically diverse stakeholders and our international and national clients and include reference to the AMP.

 

Communications Manager

 

 

 

January 14

 

 

 

 

Stakeholder engagement plan reviewed and updated

 

 

Facilitate a focus group of our diverse staff to identify key diverse groups that engage with the Mint

HR Manager

December 13

Establish discussions with staff

 

Engage with stakeholders on options to better support the diversity of our clients with particular focus on school and tourist groups, international Mints and culturally and linguistically diverse community groups.

Communications and HR Managers

May 14

Establish discussions with stakeholders regarding needs of CALD clients

 

Undertake a stakeholder analysis to better understand who our culturally and linguistically diverse clients and stakeholders are and their needs and expectations.

HR Manager and Business Development

Jun 14

Develop a list of key CALD stakeholders for future liaison/consultation

2.2

Language and communication

Develop and implement a language and communication plan

 

Communications and Education Sections

 

August 14

 

Plan being developed and will be implemented within required timeframe

 

Develop policy on using translators and interpreters

Communications and Education Sections

August 14

Translator policy and scripts to be developed and implemented within timeframes

 

Agency to review key publications to ensure easy to understand, relevant and translated into appropriate languages where required.

Marketing Branch

March 15

Establish need for additional targeted translations or material in other formats to address client diversity

 

Review website and online services to identify any additional measures required to support access by CALD stakeholders and clients

Marketing Branch

March 15

Establish need for additional measures to assist CALD stakeholders and clients

2.3

Other actions (optional)

Consideration be given to appropriate CALD publications/communication channels when conducting any formal advertising campaign activities.

 

Marketing Branch

 

February 14

 

Documentation for advertising updated to reference the need to include CALD stakeholders and clients

 

Review Mint media policy to ensure inclusion of CALD stakeholders and clients

Marketing Branch

August 14

Investigate options and budget implications

It is important for the Mint to know if the AMP has been successful, what actions have been met and where we need to focus in the future.  Allows for the realigning of resources and influences future priorities for the agency.

Minimum obligations

  1. Performance indicators and reporting: Department or agency to develop a set of KPIs relating to engagement with, or outcomes of services to, culturally and linguistically diverse clients.
  2. Feedback: Department or agency to have arrangements in place to ensure affected culturally and linguistically diverse communities are able to provide feedback on department or agency multicultural access and equity performance.

 

Action

Responsibility

Timeline

Target

3.1

Performance indicators and reporting

Undertake to develop a reporting framework, implementing KPIs to report on performance against AMP.

 

All

 

 

 

 

 

 

January 14

 

 

 

 

December 14

 

Discussions regarding KPI establishment and ongoing measurement as part of Mint Strategic and Operational Plans

 

Reporting framework developed and implemented

 

Analyse ways to increase and improve data collection in relation to CALD clients and stakeholders

All

August 14

Report on options to be prepared for consideration

3.2

Feedback

Review Mint complaints and feedback mechanisms to ensure accessibility and appropriateness for CALD stakeholders

 

Marketing Branch

 

December 13

 

Report on review and options identified

 

Explore additional avenues to raise the awareness of existing feedback mechanisms to CALD clients and stakeholders

Marketing Branch

December 13

Communication strategy developed and implementation commenced

3.3

Other actions (optional)

Give consideration to reviewing client satisfaction feedback mechanism from CALD clients and stakeholders

 

Communications Section

 

August 14

 

Review underway.

 

To ensure that Mint staff and contractors have an awareness of our diverse stakeholder and client base and consider ways in which we can improve access to information and services in order to equip us to focus on improving the delivery of appropriate and effective services to all stakeholder and client groups.

Minimum obligations

  1. Cultural competency: Department or agency to have training and development measures to equip staff with cultural competency skills.
  2. Research and data: Department or agency to collect ethnicity data on the culturally and linguistically diverse groups with which the department or agency engages and to which it delivers services directly or indirectly.

 

Action

Responsibility

Timeline

Target

4.1

Cultural competency

Consider relevance of implementing a cultural competency training package to equip staff with skills suitable to their roles

 

HR

 

September 14

 

 

December 14

 

100% staff to complete the DIAC eLearning package

 

Cultural awareness training included in induction package

 

Mint to seek input from CALD staff into the AMP

Working Group

January 14

Request to staff to participate and to provide feedback on cultural awareness requirements

4.2

Research and data

Mint to research ways to build on collection of ethnicity data for clients

 

Communications Section and HR

 

August 14

 

Current collection methods maintained and research into improved documentation for future consideration

 

Mint to regularly analyse ethnicity data and use information to inform development of products and improve service delivery

 

SM Team /HR / Communications Section

December 14

Regular review and update on ethnicity data included as part of reporting framework

4.3

Other actions (optional)

Mint to continue to promote diversity events such as Harmony Day and other significant multicultural events to ensure recognition of diverse staff and clients in keeping with the Mint Diversity Plan

 

HR

 

Annually

 

In accordance with the Diversity Plan

 

Mint to review relevance of the use of bilingual staff for interpretation and service delivery

Working group

January 14

Continued use of multilingual staff to assist with engagement of CALD stakeholders and clients

The Mint is committed to excellence in service delivery and strives to ensure our services and information are easily accessible to our diverse client base.  The Mint has measures in place to invite feedback from clients and stakeholders and the development and implementation of the AMP will assist to review and enhance if needed our approach to effectively support our CALD stakeholders and clients.

Minimum obligations

  1. Standards: Any whole-of-government standards and guidelines developed by the department or agency must address multicultural access and equity considerations.
  2. Policy, program and service delivery: Provision to ensure that policies, programs, community interactions and service delivery (whether in-house or outsourced) are effective for culturally and linguistically diverse communities.
  3. Outsourced services: Where relevant, provision for incorporation of multicultural access and equity requirements into contracts, grant agreements and related guidance material of which the department or agency has carriage.

 

Action

Responsibility

Timeline

Target

5.1

Standards

The Mint will promote awareness of and compliance to relevant Australian Government standards and guidelines.

 

Communications Section

 

 

Communications

Section

 

 

January 14

 

 

 

January 14

 

AMP will be on the website and included in Mint Annual Report

 

Mint will review Government advertising standards and data collection information to ensure compliance

5.2

Policy, program and service delivery

The Mint will develop a process to periodically review programs and service delivery to ensure needs of all stakeholders and client, including those from CALD backgrounds, are taken into account.  Where needed, action is identified and implemented to better meet the needs of stakeholders and clients.

 

All

 

September 14

 

Periodic review of programs and services to be developed.

5.3

Outsourced services

The Mint will review and ensure compliance with DoFD procurement guidelines and any updates in relation to CALD clients.

 

 

The Mint to review contract clauses/provisions to ensure inclusion of CALD

 

Finance and Logistics Branch

 

 

 

 

Finance and Logistics Branch

 

August 14

 

 

 

 

 

August 14

 

Review of Procurement Guidelines and agency contracts to be undertaken and relevant changes to be made

 

5.4

Other actions (optional)

 

 

 

 

 

The Mint will endeavour to ensure public confidence and set expectations through the AMP.  It will allow for transparent service delivery and will advise stakeholders and clients of our standards and obligations.  The AMP will ensure accountability and equity of services.

Minimum obligations

  1. Publishing: Department or agency to publish AMPs on department or agency websites and performance reports against KPIs for culturally and linguistically diverse clients in department or agency annual reports.
  2. Data: Department or agency to make culturally and linguistically diverse data available to other departments or agencies and the public.

 

Action

Responsibility

Timeline

Target

6.1

Publishing

Publish AMP on website

 

Meet reporting requirements for the Mint Annual Report and other mandatory reporting obligations

 

SPM Branch

 

All

 

August 13

 

Annually

 

Report to be published
 

Reporting requirements to meet timeline

6.2

Data

The Mint will review integrity of ethnicity data and determine the most effective means of sharing

 

Data collection in accordance with ABS guidelines

 

HR Branch / Communications Section

 

HR Branch / Communications Section

 

August 14

 

 

 

August 14

 

Integrity of data being assessed

 

 

Collection of data to meet ABS guidelines

6.3

Other actions (optional)