Accessibility Information

Access and Inclusion Information

The Royal Australian Mint is committed to ensuring that all visitors have an enjoyable experience. If there is anything we can do to make your visit more comfortable, please feel free to contact us on (02) 6202 6900 or via feedback@ramint.gov.au.

If assistance is required during your visit, please ask one of our Visitor Experience Hosts and they will be happy to help.

Facilities

  • The Mint has a slight ramp with railing leading to the main entrance. All public areas are accessible by lifts, and the foyer lift will take visitors to the gallery and factory viewing areas.
  • Wheelchairs are available at the front desk. We recommend that you call ahead and book to ensure that one is put aside if required. Phone 02 6202 6900 and ask for the Education and Visitor Services Team.
  • Accessible parking is available in the visitor car-parking out the front of the building.
  • Accessible toilets are available on both the ground floor and first level of the building.
  • Please note that there is fluorescent lighting on both the ground floor and first level of the building.
  • If someone is unwell or requires First Aid, please notify a Mint staff member.

Infant feeding

Breastfeeding and infant bottle-feeding can take place anywhere in the Mint.

Accessible programs

The Mint offers a suite of programs which can be enjoyed by all visitors. These range from pre-school programs, school holiday programs, family tours, public talks, special events for exhibitions and quiet mornings.
If you would like to participate in a program and want to discuss accessibility requirements, please contact us via the number or email above. We encourage teachers or group leaders to contact us in advance if a student or participant has access requirements so that we can inform our staff and tailor the program accordingly.

Please email group.bookings@ramint.gov.au or phone 02 6202 6812. 

For more information on our public programs, please visit the ‘What’s On’ section of our website or contact our team at feedback@ramint.gov.au.

Assistance animals

Assistance animals are welcome in our facilities. Water is available at the entrance of the building should your animal require it.

Vision impaired visitors

For visitors who are blind or have low-vision, please let the Visitor Experience Host at the Front Desk know and they will happily provide you with a Braille Guide.
For students who are blind or have low vision, we have a set of touchable objects that can be incorporated into the standard school offering. Please let us know in advance so that we can have the activity prepared for the student. Phone 02 6202 6900 and ask for the Education and Visitor Services Team or email group.bookings@ramint.gov.au with your booking number.

Hearing impaired visitors

For visitors who are Deaf or Hard of Hearing, we have available gallery booklets to utilise during your visit or on the public tour. If you feel comfortable, please identify yourself to the Visitor Experience Host taking the tour so that they can assist you in moving to the front of the group.

Additionally, we have touch screens in the factory viewing area that can provide additional information.

Keep an eye on our website as we are currently developing  a new Auslan Tour offering.  

Resources for visitors with autism

For visitors with autism or sensory requirements, the Mint has a social story for general visits which may be useful. To view the social story, please click here.

Additionally, if you or the person you are with requires a quiet space during your visit, please let a Visitor Experience Host know and they can direct you to a suitable area.

Keep an eye out on our website for our next Quiet Morning offering an opportunity to visit the Mint without competing with crowds or high level noise.

Resources

Some resources that you might find useful during your visit are:

  • Braille maps and information booklets
  • Social map (available on the RAMINT website)

If you would like any more information about these resources, do not hesitate to contact us on the number email address above.