29 September 2000

Agency

Royal Australian Mint
Denison Street
Deakin
ACT 2600
URL of website: www.ramint.gov.au

Description of agency

About the Mint

Information about the Mint can be found at: www.ramint.gov.au/about_ram/body_about.cfm

Corporate Profile

The Corporate profile of the Mint can be found at: www.ramint.gov.au/about_ram/corporate_profile.cfm

 Service Charter

The Mint service Charter can be found at: www.ramint.gov.au/about_ram/service_charter.cfm

Online Services

The Royal Australian Mint currently provides the following online services:

¨      Sales Catalogue.

¨      Information about coins and how they are made.

¨      Information about the Mint including:

¨      New products.

¨      Press releases.

¨      Records management; Senate Continuing Order No. 5 - Index list of Royal Australian Mint Departmental files.

¨      E-shop.

¨      Application to join our mail list.

¨      Feed back.

¨      Competitions.

Other services appropriate to be online

The Royal Australian Mint has not finally determined what other services will be made available online. However consideration will be given to:

¨      Policy consultation.

¨      Customer access to their own information and orders.

¨      Access for dealers to their own information and orders.

¨      Placement of orders electronically.

Other services NOT appropriate to be online

We would not propose to provide online access to:

¨      Personnel files.

¨      Commercial-in-confidence information.

Implementation strategies and time frame

The implementation time frame depends on cost factors and the availability of system functionality to allow customers and dealers access to our databases for enquiries and placement of orders.

Impediments to the provision of services online

Impediments to the provision of online services by the Mint are:

¨      Cost of implementation.

¨      System limitations.

Contact details

IT Manager
Royal Australian Mint
Phone 02 6202 6857
Fax     02 6203 3750