Quality Management
During the year specialist consultants carried out their annual independent surveillance quality audit against International Quality Standard ISO-9001:2000. The audit reaffirmed the Mint’s accreditation to this standard.
The Mint is recognised as one of the leading producers of circulating and numismatic coin in the world, a reputation built largely around the high quality of our product. Consequently, Total Quality Management continues to be supported and developed as a means of ensuring that current quality standards are maintained and, where possible, improved upon.
Increased acceptance of a systematic quality assurance program has been a focus of senior management across the Mint. In line with this, relevant procedures and work instructions were subsequently extensively reviewed and revised where necessary.
The Quality Assurance team has worked in close consultation with the Quality Committee during the year on a wide range of issues relating to quality improvement across all areas of the Mint. Representation from the Deputy CEO, Production Manager, Production Services Manager and Quality Manager has allowed the Quality Committee to implement corrective actions to minimise reject levels in both proof and circulating coin.
In keeping with the ISO-9001 standard external quality audits on our major suppliers were carried out by trained members of staff. These audits allowed both parties to discuss quality problems that had occurred throughout the year and to put in place strategies to mitigate against this happening again.
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